• What We Do

    Management Services

    The Coverholder is fully administered by Trust Re under a servicing contract which provides underwriting, claims management, reporting and infrastructure.
     
    Trust Re is a reinsurance company based in the Kingdom of Bahrain. With authorised capital of US$ 500 million and issued and paid up capital of US$ 250 million, Trust Re earned its recognition as a solid and reliable security through its long term professional commitment to the Insurance & Reinsurance Industry. It writes both life and non-life business on a Facultative & Treaty basis with a wide scope of geographical operation that includes: Africa, Asia, Russia, the Former Soviet Union (FSU) countries and the Middle East and North Africa (MENA) Region.
     

    Underwriting

    Energy

    Onshore

    • Construction
    • Control of Well/Operators Extra Expenses
    • LNG(Liquefication/Regasification) plants
    • Oil & Gas refineries
    • Onshore Rigs
    • Operators Extra Expenses
    • Petrochemical Plants
    • Pipelines
    • Terminals

    Offshore

    • Construction
    • Control of Well/Operators Extra Expenses
    • Drilling Units
    • Energy/Operators/Contractors packages
    • FPSO/FSO & FLNGs
    • Operators Extra Expenses
    • Pipelines and Subsea Assets
    • Platforms
    • Single Point Mooring (SPM) or Single buoy Mooring (SBM)

    Underwriting Capacity

    • Energy Onshore: up to US$ 75 million
    • Energy Offshore: up to US$ 75 million

    Engineering

    We provide cover for Facultative Risks in the following subsections of engineering:

    Energy Onshore Construction

    • Fertilizer Plant
    • Liquefied Natural Gas (LNG) Plants & Terminals
    • Oil, Gas & LNG Terminals
    • Oil & Gas including Refinery, Tank Farms and Terminals
    • Petrochemical Complex

    Industrial and Manufacturing Risks

    • Industrial and Manufacturing Risks like Steel, Aluminium Smelters, Chemical & Cement factories
    • Power (Thermal, Gas and Combined cycle)

    Product Range

    • Contractor's Plant and Machinery
    • Erection All Risk Insurance
    • First year operational/Business interruption
    • Principals Advance loss of profits/Delay in Startup
    • Third Party Liability

    Underwriting Capacity

    Engineering: up to US$ 75 million

    Alternative Energy

    We provide cover for Facultative Risks in the following subsections of green energy:

    • Biofuel / Biomass Energy
    • Fuel Cell Energy
    • Geothermal Energy
    • Hydro-electric Energy
    • Solar PV (Onshore/Offshore) and solar CST Energy
    • Waste to Energy
    • Wind Energy (Onshore/Offshore)

    More specifically, the following coverages are provided:

    • Construction/Erection all risks
    • General third party liability
    • Marine and/or inland transit
    • Physical loss and/or damage

    Operational

    • Business interruption/contingent business interruption
    • General third party liability
    • Physical loss or damage

    Underwriting Capacity
    Alternative Energy: up to US$ 75 million

    Property

    We provide property and business interruption insurance for a huge range of industries which includes manufacturing, food, distribution, technology and transport.

    • Chemical
    • Commercial
    • Fertilisers
    • Food
    • Industrial
    • Manufacturing
    • Power/Construction
    • Residential
    • Technology
    • Transport

    Underwriting Capacity
    Property: up to US$ 75 million

    Specialty and Affinity Lines

    Our Specialty line consists of the following products:

    Political Violence (PV)

    • Event cancellation related to terrorism or full political violence
    • Insurrection, Revolution or Rebellion Mutiny, Coup d'Etat
    • Terrorism Political Violence ( S&T, SRCC, MD, War & allied perils)
    • Political Risk (CEND)
    • Political Violence/Terrorism related liabilities
    • Third Party terrorism liability

    Cyber Liability

    • Data Breach Incident response costs
    • Network Security, Privacy and Data Breach Liability
    • Regulatory Liability
    • Payment Card Industry (PCI) fines and assessments
    • Data Restoration
    • Cyber Extortion
    • Media Liability

    Affinity

    • Affinity Packages
    • Auto Warranty
    • Brown & White Goods
    • Guaranteed Asset Protection (GAP)

    Underwriting Capacity

    • Political Violence: up to US$ 20 million
    • Cyber: up to US$ 10 million
    • Afinity: up to US$ 5M

    Health & Life

    Our Health & Life capacities are as follows:

    Group Life

    • Up to US$ 5M (max per life)

    Credit Life

    • Up to US$ 5M (max per life)

    Individual Life

    • Up to US$ 5M (max per life)

    Treaty Business

    Our Treaty Business capacities are as follows:

    Non-Marine Business

    • Up to US$ 4M Proportional
    • Up to US$ 7.5M Non-Proportional
    • Up to US$ 7.5M combined per program

    Marine Business

    • Up to US$ 2.5M Proportional
    • Up to US$ 5M Non-Proportional
    • Up to US$ 5M combined per program

    Motor Business

    • Up to US$ 5M
  • Customer Complaints

     

    We place great importance on addressing customer complaints. We have established channels to allow you to express your complaints.

    • Call us at +973 17 517 317 (Our regular business hours are from 9AM to 5 PM, Sunday through Thursday);
    • Write formally to our Complaints Officer, 1902, Building 125, Road 1702, Diplomatic Area 317, Manama, Bahrain; or email us at Compliance@trustimco.com; or
    • Submit your complaint through the below “Complaint Form”.

    Complaints Acknowledgements

     

    The Company will ensure that every complaint receives a formal written acknowledgement containing an expectation of when they will receive a response and the person dealing with.

     

    Unsatisfied Complaints

     

    If you are not satisfied with the Company’s final response, you have the right to submit your complaint case directly to the Central Bank of Bahrain (CBB), Consumer Protection Unit, within 30 calendar days from the date of receiving the Company’s final response via the following channels:

    • Website: Submit an online complaint form via: https://www.cbb.gov.bh/complaint-form/ or
    • Telephone: Contact the Consumer Protection Office on +973 17547789

    Important: By clicking the Submit button, you hereby confirm that, to the best of your knowledge, all the information provided is true and accurate.

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